Stop Losing Accounts You Didn't Know Were Unhappy
Perfect10 tracks satisfaction across every stakeholder in your B2B accounts, then alerts you the moment someone shows signs of churn risk, so you can save them before it's too late.
Built for agencies and B2B SaaS teams tired of surprise cancellations.
Dashboard - Perfect10
The Silent Killer of B2B Growth
Your High-Value Accounts Are Unhappy Right Now.
You Just Don't Know Which Ones.
Your team closes deals. Your CS team onboards customers. Everyone is busy. Life is good. Then without warning, your $100K account doesn't renew.
You scramble. You call. They're polite but firm: "We've been unhappy for months. We're going with someone else."
Churn didn’t happen on renewal day. It happened slowly… usage weakened, champions got quiet, sentiment decayed. Nobody stitched the signals together until it was too late.
- ❌ Product usage weakened
- ❌ Your champion got quiet
- ❌ Sentiment decayed across the buying committee
Nobody connected the dots until it was too late.
of B2B companies say churn is their #1 growth problem
have any proactive early warning system in place
lost annually to preventable customer churn, as companies fly blind and hope renewals just happen.
Why Traditional Surveys Miss 90% of Churn Signals
Most teams collect feedback. But collecting data doesn't prevent churn.
Here's why the old way fails—and how Perfect10 actually stops churn:
Problem #1: Single Contact Blind Spot
Traditional Approach
Single Contact Surveys
Surveys only reach your primary contact. But renewals are decided by 6+ stakeholders. If the CFO is unhappy and you're only hearing from the happy user, you're flying blind.
Perfect10 Solution
Track All Decision-Makers
Monitor satisfaction across procurement, end-users, executives, and IT. See exactly who's happy and who controls the renewal.
Problem #2: Point-in-Time Snapshots
Traditional Approach
One-Time Snapshots
A single survey score tells you how someone feels today. It doesn't tell you if satisfaction is trending up or down. Trends predict churn. Snapshots don't.
Perfect10 Solution
Continuous Trend Tracking
See 30-day, 60-day, and 90-day trends. Catch declining satisfaction early when accounts are still saveable.
Problem #3: No Action, Just Data
Traditional Approach
Manual Data Review
Most survey tools collect responses and stop there. By the time you manually review the data and decide to act, it's too late.
Perfect10 Solution
Instant, Smart Alerts
Get notified the moment an account shows warning signs. Declining scores, missed surveys, approaching renewals—we alert you before it's too late.
You don't need more surveys. You need surveys that track the right people, spot trends early, and tell you exactly when to act.
Introducing Perfect10
The Early Warning System for Customer Churn
The churn prediction system that tells you exactly which accounts are at risk—and how much revenue is on the line.
Perfect10 continuously tracks satisfaction across all stakeholders in your B2B accounts, calculates churn risk in real-time, and alerts you before it's too late.
No more surprises. No more "we didn't see it coming." Just clear signals and the ability to act.
Revenue at Risk Dashboard
Get Started in 3 Steps
(Takes 10 Minutes)
Get started instantly
Import Your Accounts
Try Perfect10 with pre-loaded demo data, or connect your CRM to track real accounts. Demo mode gives you the full experience—explore freely and delete sample data anytime. No IT team needed.
Set it and forget it
Automatic Satisfaction Tracking
Surveys run automatically after onboarding, project milestones, and quarterly check-ins. Track every stakeholder without lifting a finger. Zero manual work required.
Catch problems early
Get Instant Alerts
Receive real-time notifications when accounts show warning signs—declining satisfaction, disengagement, or approaching renewals. Act before it's too late.
Built for Teams That Need Answers, Not Dashboards
Multi-Stakeholder Tracking
Track every decision-maker, not just your friendly contact. See which stakeholders are happy and which ones control renewal decisions.
Impact: Stop losing deals because you didn't know the CFO was unhappy.
Revenue at Risk Calculator
Know exactly how much ARR is at risk this quarter. We calculate: Contract Value × Churn Risk Score = Revenue at Risk.
Impact: Prioritize save efforts based on dollar impact, not guesswork.
Smart Alert System
Get alerted on declining trends, low scores, high-value risks, and survey non-responses. Delivered via email, Microsoft Teams, Slack, Zendesk, or in-app.
Impact: Act on churn signals within hours, not weeks.
Follow-Up Workflows
Assign low-score responses to team members and track resolution. Close the loop on feedback—don't just collect it.
Impact: Turn detractors into promoters before renewal.
Health Score Trends
See if satisfaction is improving, stable, or declining over time across 30/60/90-day windows.
Impact: Catch slow-burn churn months before contract end.
Launch in 10 Minutes, Not 10 Weeks
Industry-specific templates ready to go. Agencies, SaaS, consulting, professional services.
Impact: Start preventing churn today, not in Q3.
Integrations That Work
Connect HubSpot, Slack, Airtable, Notion, Google Sheets. Data flows in. Alerts flow out. No manual work.
Impact: One source of truth. Zero busywork.
Why Perfect10 vs. Everything Else You've Tried
| Feature | Manual | Survey Tools | Enterprise | Perfect10 |
|---|---|---|---|---|
| Setup Time | Never finish | 30 minutes | 6 months | 10 minutes |
| True Cost | 20 hrs/mo + churn | $25/mo (no action) | $100K+/year | $149-$899/mo |
| Multi-Stakeholder | ✗ | ✗ | ✓ | ✓ |
| Revenue Impact Tracking | ✗ | ✗ | ✓ | ✓ |
| Churn Risk Prediction | ✗ | ✗ | complex | transparent |
| Assignment & Follow-Up | ✗ | ✗ | ✓ | ✓ |
| Built for Mid-Market | ✗ | limited | ✗ | ✓ |
Enterprise tools cost $100K+/year and take 6 months to implement.
Survey tools are cheap but don't predict churn. Your current process means you're flying blind.
Perfect10 gives you enterprise power at mid-market pricing—starting at just $149/month.
64-90% cheaper than Gainsight, ChurnZero, and enterprise alternatives.
Perfect Ten Is Built For:
MARKETING & CREATIVE AGENCIES
You're Only as Good as Your Last Campaign
Client churn kills agency growth. One bad campaign, one missed deadline—and your $8K/month retainer walks. Perfect10 helps you track satisfaction after every deliverable and catch problems before they become lost retainers.
Catch client concerns before they cancel.
Enterprise Power.
Mid-Market Pricing.
Choose the plan that fits your business. Upgrade or downgrade anytime.
Calculate Your ROI
See the true value of preventing customer churn
Starter
Best for: Small teams getting started
Includes:
- ✓ 1-25 customers
- ✓ Unlimited users
- ✓ Unlimited surveys
- ✓ Health scores & trends
- ✓ Revenue at risk calculator
- ✓ Email & Slack alerts
- ✓ Pre-built templates
- ✓ Email support
Growth
Best for: Growing teams serious about retention
Everything in Starter, plus:
- ✓ 26-100 customers
- ✓ Everything in Starter, plus:
- ✓ Advanced churn prediction
- ✓ Executive reports
- ✓ CRM integrations
- ✓ Priority support
- ✓ Onboarding call
Enterprise
Starting at $1,500/month for high-volume businesses
Plus
Questions You're Probably Asking
(We've Got Answers)
SurveyMonkey collects responses. Perfect10 predicts which accounts will churn and calculates how much revenue is at risk. It's the difference between collecting data and taking action. We track multi-stakeholder satisfaction, calculate churn risk scores, and send you alerts when accounts need immediate attention.
No. If you can use Google Sheets, you can use Perfect10. Setup takes 10 minutes. Import your customers via CSV or connect your CRM. Pick a survey template. Done. No code, no IT team, no implementation consultants.
We use a transparent, rules-based algorithm that combines: (1) Current satisfaction scores, (2) Trend direction (improving vs. declining), (3) Days until contract renewal, and (4) Engagement levels (response rates). Each factor is weighted, and we calculate a 0-100% churn risk score. Revenue at Risk = Annual Contract Value × Churn Risk Score.
Non-responses are themselves a signal. If a customer stops responding to surveys, it often means they've mentally checked out. Perfect10 alerts you when high-value accounts stop engaging, so you can reach out before it's too late.
Pricing scales with your customer count: Starter $99/mo (1-25), Growth $299/mo (26-100), Scale $599/mo (101-500), Enterprise Custom (500+). All plans include unlimited users, unlimited surveys, and full feature access. Start with a 14-day free trial—no credit card required.
Yes. 14-day free trial. Set up in 10 minutes. Send your first survey today. See results within 24 hours. If it doesn't help you catch at-risk accounts, cancel anytime. No hard feelings.
Yes. At 20 customers, losing even one account significantly impacts your growth. Perfect10 costs less than one lost customer. If you can prevent just one churn per year, the tool pays for itself 10x over.
We integrate with HubSpot, Airtable, Notion, Google Sheets (CRMs), Slack, Microsoft Teams, Zendesk (alerts). More integrations coming soon.
Why We Built Perfect10
Perfect10 was built out of frustration with the current state of customer success tools.
We watched teams get trapped in two bad options:
1. Enterprise platforms that required armies to operate ($100K+/year, 6-month implementations)
2. Basic survey tools that just collected feedback without providing actionable insights
The reality? Most teams don't need another dashboard.
They need a system that:
- ✓ Surfaces churn risk early
- ✓ Explains why in plain language
- ✓ Helps them act immediately
Perfect10 is engineered around that principle:
Enterprise-grade retention intelligence without the enterprise baggage.
🏅 100% customer-funded. No VCs, no dilution.
Just a product that stays aligned with the operators who depend on it.
Know Which Accounts Will Churn Before They Do
Start your 7-day free trial. No credit card required. Cancel anytime.