Privacy Policy

1. Introduction

Perfect10 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our customer retention and churn prevention platform (the “Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email, company name, job title, and billing information (processed by our payment provider).
• Customer Data You Upload: Contact details, contract values, renewal dates, satisfaction scores, notes, and interaction history.
• Survey Response Data: NPS scores, feedback, timestamps, and related engagement metrics.

2.2 Information Collected Automatically

• Usage Data: IP address, browser type, device details, operating system, pages viewed, and referring URLs.
• Cookies: Authentication, security, analytics, and preference cookies.

2.3 Information from Third Parties

• CRM platforms (HubSpot, Airtable, Notion, Google Sheets)
• Communication tools (Slack, Microsoft Teams, Zendesk)

3. How We Use Your Information

• Provide the Service: Account management, churn risk scoring, alerts, and support.
• Improve the Service: Analytics, testing, and new feature development.
• Communication: Transactional messages, service updates, and optional marketing.
• Compliance: Legal obligations, fraud prevention, and enforcement of our Terms.

4. Legal Basis for Processing (GDPR)

For users in the EEA/UK, we process data based on contract performance, consent, legitimate interests, and legal requirements.

5. Data Sharing and Disclosure

5.1 Service Providers

• Supabase (database & authentication)
• Cloudflare (CDN & security)
• Resend (email delivery)
• Upstash (Redis caching)
• Cloudinary (media storage)
• Legal, compliance, and business transfers

5.2 What We Do Not Do

• We do not sell personal information.
• We do not share your customer data with competitors.
• We do not use your data to train AI models for other customers.
• We do not share survey responses outside your organization without consent.

6–9. Transfers, Retention, Your Rights & Security

International transfers rely on Standard Contractual Clauses and encryption. Data is retained only as long as necessary.

You may access, correct, delete, export, or object to your data at any time. Contact us at privacy@perfect10.com.

We use TLS 1.3, AES-256 encryption, MFA, RBAC, audits, and incident response procedures to protect your data.

10–13. Children’s Privacy & Regional Rights

The Service is not intended for individuals under 18. Residents of California (CCPA) and the EU/UK (GDPR) have additional rights including access, deletion, and non-discrimination protections.

14–15. Changes & Contact

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notice.

For questions, contact privacy@perfect10.com or support@perfect10.com.