Question 1

How does Perfect10 predict customer churn?

Accepted Answer

Perfect10 uses a transparent rules-based algorithm that combines satisfaction scores, trend direction (improving vs. declining), days until contract renewal, and engagement levels. Each factor is weighted to calculate a 0-100% churn risk score.

Question 2

How much does Perfect10 cost?

Accepted Answer

Perfect10 starts at $99/month for 1-25 customers, with plans scaling to $299/mo (26-100 customers) and $599/mo (101-500 customers). All plans include unlimited users and unlimited surveys. We offer a free 14-day trial with no credit card required.

Question 3

What makes Perfect10 different from other customer retention tools?

Accepted Answer

Perfect10 tracks satisfaction across all stakeholders in B2B accounts (not just one contact), calculates revenue at risk by combining contract value with churn probability, and includes built-in follow-up workflows so you can assign and track resolution of at-risk accounts.

Question 4

How long does it take to set up Perfect10?

Accepted Answer

Setup takes approximately 10 minutes. Import your accounts via CSV or connect your CRM (Salesforce, HubSpot, Airtable, etc.), choose a survey template, and you're ready to start tracking satisfaction.

Question 5

Does Perfect10 integrate with my CRM?

Accepted Answer

Yes. Perfect10 integrates with Salesforce, HubSpot, Pipedrive, Airtable, Notion, and Google Sheets for account data. We also integrate with Slack and Microsoft Teams for alerts.

Troubleshooting

Common Issues

Survey Not Sending

Low Response Rate

Alerts Not Appearing

CRM Sync Issues

Getting Help

Email Support

Priority Support (Growth+ plans)

Live Chat